Hi, support team. I registered my email last week. But I didn't get the download link. Is this how you do it? Is it normal for you to do nothing and not contact me for a week?
A
Answer by
Akash Shah
It is not normal for the support team to do nothing and not contact you for a week. It is advisable to reach out to the support team again and inquire about the download link for the "Nortel VPN Client" program.
I am trying to connect to our company's website using the Contivity VPN Client. I have the correct username, pin number that I generated, the token number that is currently on the RSA SecurID token at that time and a wireless connection. After attempting to log in, an error message comes up saying: "Login failed. Please consult the switch log for further information." I looked for help and didn't see any. Can you please help me with my situation?
Answer by
Stephen Prastman
There could be many reasons why you can't connect, but as the error said, you need to check the connection log. This is usually placed in the installation directory where the Nortel files are. The error should point exactly where it stops working. Additionally, check if firewall is permissive and the VPN server is accessible by pinging it.
The latest version of Nortel VPN client is 10.4.016. This version was compatible with 32 and 64bit versions of Windows. Since it's not available from its offcial website anymore, you have the possibility to use Google to download it. Network Infrastructure forum is recommended in this case. The package is hosted on their servers.
I've been using the VPN Client for more than 2 years now. Today, I encountered an error that said, "Login failed. Please consult the switch log for further information". Please help me on this asap! Thanks!
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Answer by
Pete Clapp
You need to open Notepad and load the log which gives important information about your connection issues. Based on the log you can take next step in diagnosing the error. It could be possible that the server is down which in this case you should try later.
Hi, support team.
I registered my email last week.
But I didn't get the download link.
Is this how you do it?
Is it normal for you to do nothing and not contact me for a week?
It is not normal for the support team to do nothing and not contact you for a week. It is advisable to reach out to the support team again and inquire about the download link for the "Nortel VPN Client" program.
I am trying to connect to our company's website using the Contivity VPN Client. I have the correct username, pin number that I generated, the token number that is currently on the RSA SecurID token at that time and a wireless connection. After attempting to log in, an error message comes up saying: "Login failed. Please consult the switch log for further information." I looked for help and didn't see any. Can you please help me with my situation?
There could be many reasons why you can't connect, but as the error said, you need to check the connection log. This is usually placed in the installation directory where the Nortel files are. The error should point exactly where it stops working. Additionally, check if firewall is permissive and the VPN server is accessible by pinging it.
Command:
Start > Run > cmd > ping IP_OF_THE_VPN
The latest version of Nortel VPN client is 10.4.016. This version was compatible with 32 and 64bit versions of Windows. Since it's not available from its offcial website anymore, you have the possibility to use Google to download it. Network Infrastructure forum is recommended in this case. The package is hosted on their servers.
I've been using the VPN Client for more than 2 years now. Today, I encountered an error that said, "Login failed. Please consult the switch log for further information". Please help me on this asap! Thanks!
You need to open Notepad and load the log which gives important information about your connection issues. Based on the log you can take next step in diagnosing the error. It could be possible that the server is down which in this case you should try later.